Exchange & Refund Policy

Return & Exchange Period

Customers may request an exchange or return within 7 days of receiving their order.

Return & Exchange Conditions

To be eligible for a return or exchange, items must be:

• Unused, unworn, and unwashed
• In their original condition
• Returned with all original packaging
• Free from stains, odors, damage, or alterations

Please note that sale, discounted, and promotional items are final sale and cannot be returned or exchanged.

How to Request a Return or Exchange

To start a return or exchange, please contact us at zapzeg10@gmail.com and include:

• Your order number
• A clear photo of the item(s)
• The reason for the return or exchange

Our team will review your request and provide the next steps.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If you receive an item that is damaged, defective, or incorrect, contact us as soon as possible with photos of the issue so we can evaluate the situation and resolve it promptly.

Exchanges

If you would like a different size, color, or product, please contact us to arrange an exchange, subject to product availability.

Additional shipping fees may apply depending on the exchange request.

Refunds

Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, the refund will be processed within 10 business days using the original payment method whenever applicable.

Please allow additional processing time by your bank, card provider, or payment service.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at zapzeg10@gmail.com.

Contact Us

For any questions regarding returns, exchanges, or refunds, please contact us at:

Email: zapzeg10@gmail.com

Instagram: @zapz.eg